Q: Where do you ship? A: We ship exclusively within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or internationally.
Q: How much does shipping cost? A: Orders of $150 or more ship free. Orders under $150 ship at a flat rate of $15.00, calculated and shown at checkout.
Q: How long will my order take to arrive? A: Here’s the breakdown:
Order Processing Time: 1-3 business days (orders placed by 3:00 PM CT on an operating day begin processing the same day)
Transit Time: 3-8 business days after your order ships
Total Estimated Delivery: 4-11 business days from the date you place your order
Q: How do I track my order? A: Once your order has been shipped, you’ll receive a tracking number by email. Allow 24-48 hours for the tracking information to activate in the carrier’s system — if it shows no results right away, check again the following day.
Q: My tracking says “Delivered” but I haven’t received my package — what do I do? A: First, check around your delivery location (front door, side door, porch, garage). Carriers sometimes mark packages as delivered up to one day early. If it still doesn’t show up after 24 hours, contact the carrier (UPS, FedEx, or USPS) directly with your tracking number to file a missing package claim. Then email us at service@zenovicaspace.com with your Order Number and the carrier case number.
Returns & Refunds
Q: What is your return window? A: You have 30 days from the date of delivery to initiate a return. Items must be in brand-new, unused, unopened original condition with all original packaging and components included.
Q: How do I start a return? A:⚠️ Important: Do not ship anything back without first obtaining an RMA (Return Merchandise Authorization) code. Unauthorized returns will be refused.
Email service@zenovicaspace.com with your Order Number and reason for return. We’ll respond within 1-2 operating days with your RMA code and instructions.
Q: Are there any restocking fees? A: No — $0.00 Restocking Fees. If your return is eligible, you get a full refund with no deductions for restocking.
Q: Who pays for return shipping? A: For carrier-damaged or defective items, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.
Q: How long does my refund take? A: Once your return is received at our returns address, allow 1-3 business days for processing, plus an additional 5-10 business days for the refund to appear in your account depending on your card issuer.
Q: Can I cancel my order? A: Yes — within 12 hours of placing it, provided it has not yet shipped. Email service@zenovicaspace.com immediately with your Order Number and “Order Cancellation” in the subject line.
Products & Quality
Q: What is the weight capacity of your hand trucks? A: Capacities vary by model. Our hand trucks range from 110 lbs (compact luggage-style) to 1,000 lbs (4-in-1 heavy-duty aluminum models). Flatbed platform carts go up to 2,650 lbs. Always check the product page for the rated capacity of the specific model you’re purchasing.
Q: The 4-in-1 hand truck shows different capacities in different modes — which one is correct? A: All are correct for their respective mode. For example, a hand truck rated at 1,000 lbs in 4-wheel platform mode will have a lower capacity in 2-wheel upright mode. The capacity shown on the product title typically refers to the highest-rated mode. Consult the product specification sheet for per-mode capacity breakdowns.
Q: Will the hand truck damage my floors? A: Rubber wheels are designed to minimize floor scuffing, but on polished hardwood or tile, repeated use may leave marks. Use protective floor mats or furniture pads under load-resting areas. Rubber compound and tread softness vary by model.
Q: Do stair climbing carts work on all types of stairs? A: Stair climbing carts are designed for standard residential stairs (approximately 7–8 inch risers, 10–11 inch treads). Performance may vary on stairs with unusually shallow treads, steep risers, thick carpet, or slippery surfaces. Always secure your load with the included bungee cords or tie-down straps before navigating stairs.
Q: The product color looks slightly different from the photos — is that normal? A: Yes. Screen calibration, ambient lighting, and photo processing can cause color differences between product photos and the physical item. Minor finish or color variation is not a defect and does not affect product function or eligibility for return.
Orders & Payment
Q: What payment methods do you accept? A: We accept Visa, MasterCard, American Express, and Discover. All transactions are in USD. We do not accept personal checks, money orders, bank transfers, or COD.
Q: Is my payment information secure? A: Yes. We are PCI-DSS compliant and use SSL encryption on all transactions. We do not store your full credit card number on our servers.
Q: Will I be charged sales tax? A: All product prices displayed on zenovicaspace are fully inclusive of applicable sales tax. The price you see on the product page is the final price for the item; no additional sales tax will be added to your total at checkout.
Q: What if my payment is declined? A: Double-check that your billing address matches the address on file with your card issuer. If the problem persists, contact your bank or try a different card. For further assistance, email service@zenovicaspace.com.
