zenovicaspace (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights as a customer or website visitor.
Introduction
When you shop at zenovicaspace.com, you trust us with your personal information. We take that responsibility seriously. This policy is written clearly so you understand exactly what happens with your data — not buried in legal jargon.
Information We Collect
Order & Account Information (collected when you place an order or create an account):
Full name and billing/shipping address
Email address and phone number
Credit card type and last four digits (we do not store full card numbers)
Order history and transaction details
Device & Usage Information (collected automatically when you visit the site):
IP address and general geographic location
Browser type, device type, and operating system
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Send order confirmation, shipping notifications, and tracking updates
Respond to customer service inquiries
Detect, prevent, and investigate fraudulent transactions
Improve our website and product offerings based on aggregate usage data
Send promotional emails (only if you have opted in — you can unsubscribe at any time)
Sharing Your Personal Information & Zero-Sale Policy
We do not sell, rent, or trade your personal information to third parties for marketing purposes — ever.
We share your information only with the following categories of partners, solely to fulfill your order and operate our services:
Payment processors: To authorize and process credit card transactions securely
Shipping carriers (UPS, FedEx, USPS): To deliver your order and provide tracking updates
E-commerce platform providers: To host and operate our online store
Legal and compliance authorities: When required by law, court order, or to protect the rights and safety of zenovicaspace or others
We do not share your data with data brokers, advertising networks (beyond what is described in the Cookies section), or any party for purposes unrelated to your transaction with us.
Payment Security & PCI-DSS
zenovicaspace is committed to securing your payment data:
PCI-DSS Compliant: We adhere to Payment Card Industry Data Security Standards (PCI-DSS). We do not store your full credit card number, CVV, or raw card data on our servers at any time. Only your card type and last four digits are retained for order records.
SSL Encryption: All data transmitted between your browser and our website is protected by SSL (Secure Sockets Layer) encryption.
Zero-Sale Policy: Your payment and personal data will never be sold to any third party.
Cookies & Behavioral Advertising
Our website uses cookies — small text files stored in your browser — for the following purposes:
Functional cookies: Remember your cart contents and session preferences
Analytics cookies: Understand how visitors use our site in aggregate (e.g., Google Analytics)
Advertising cookies: If we run Google Ads campaigns, interest-based ad targeting may use cookies to show relevant ads on other websites
You can opt out of Google’s use of cookies by visiting Google’s Ads Settings page. You can also disable cookies through your browser settings, though some website features may not function correctly if you do.
Your Rights & Legal Compliance
California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to:
Know what personal information we collect and how it is used
Access a copy of the personal information we hold about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell data, but this right applies nonetheless)
To exercise any of these rights, email us at service@zenovicaspace.com with the subject line “Privacy Request.” We will acknowledge your request within 2 business days and fully process it within 30 calendar days in compliance with legal standards.
Data Retention & Minors
We retain order and transaction records for up to 7 years to comply with applicable tax and accounting requirements. You may request deletion of marketing-related data at any time.
zenovicaspace does not knowingly collect personal information from individuals under the age of 18. Our website and products are intended for adults only. If we learn that we have collected personal information from a minor, we will delete it promptly. If you believe we have collected information from a child, please contact us at service@zenovicaspace.com.
